Welcome to our new website! Make yourself comfortable. We ALMOST guarantee lower prices than Amazon! FREE UK delivery on all orders over £35
WHAT PRECAUTIONS ARE YOU TAKING?
Here at Uk Health & Beauty ensuring the safety of our
employees and customers is of utmost importance to us. For this reason, we are
taking all the necessary precautions in terms of keeping safe. Our inventory is
stored in a clean and safe environment and we do well to remember all health
and safety guidelines provided by the government. We do recommend that you
sanitise any orders you may receive as an extra precaution.
DO YOU HAVE A SOCIAL DISTANCED DELIVERY PROCESS?
Our deliveries are done through a courier (The Royal Mail);
therefore, they have a separate process they go through to ensure they are
being as safe as possible. For more information on The Royal Mail please visit:
having left the EU on the 1st January 2021 may have left some people
unsure as to how it may affect you individually. We would like to assure you
that it would not affect your online experience on the website; things will
function as usual, but if for any reason there are any changes to this, we will
be sure to keep all customers up to date.
If you have
any further questions, please contact us at:
HOW DO I
register, go to the top right corner on the page and you will see
“login/register”; click register then fill in your details to create an
account. You will receive a confirmation email to let you know your account has
been successfully registered.
WHAT DO I
DO IF I CANNOT REMEMBER MY PASSWORD?
If you have
forgotten your password just click on “forgot password?” which is located next
to the sign in button when logging in. Then fill in your email address, once
that is done you should receive an email that provides you with a link. When
you click on the link you will need to create a new password and confirm that
new password, click continue when you’re done.
CHANGE OR EDIT MY DETAILS LATER ON?
when you are logged in all you need to do is go to “personal data” under the
“my account” section, and you can alter the details there. Once you are done
click save you keep those changes.
DELETE MY ACCOUNT?
you login and you go to “my account”, click on “personal data”. Next to your
details on the right side of the page you will see 3 options, click on “delete
my account” and it will be instantly deleted.
HOW DO I PLACE AN
Making a purchase is an easy process. When you see a product
you would like to purchase, click on the “add to bag” button. Your chosen
product will appear in your shopping trolley at the top right of the screen; as
you continue to shop or browse the site you can click on the shopping trolley
to see its contents at any time. When you’re ready to place your order, select
“Secure Checkout” from the bag and follow the straightforward prompts to
complete our one-step checkout process. If you have any problems, please
contact customer care at email@example.com, +44 (0) 20 3536 2120.
WHAT CAN I DO WHEN I
WANT TO ORDER A PRODUCT BUT IT IS OUT OF STOCK? HOW LONG DO I HAVE TO WAIT FOR
AN ITEM TO BE RESTOCKED?
You will not be able to process the order if the item is out
of stock. If an item is out of stock, then we will receive a notification by
email. Due to the launch of our website, there is a possibility we could
experience issues with stocking items; therefore, we thank you in advance for
HOW DO I SEND THE ORDER TO A DIFFERENT ADDRESS? *HOW WILL
I KNOW MY ORDER IS ON THE WAY?
Please notify us in the “Special notes” section when you
*You can check your order by tracking it. For more
information on tracking please read the: “How can I track my order?” section.
WHAT CARDS DO YOU
We accept Visa, Amex, MasterCard cards. We also accept
PayPal, WeChat and Alipay payment methods.
We don't accept cheques or any cash deposits.
SHIPPING INFO - HOW
MUCH WILL IT COST FOR SHIPPING IN THE UK? HOW MUCH WILL IT COST TO SHIP
All the shipping information is available here:
HOW CAN I TRACK MY
You can see the status of your order online at any time by
logging into your account and then clicking on “Purchase History”. You will
need to login with the email address and the password that you entered when checking
out your order.
You will also be notified if your order has been shipped by
the email address you used during registration.
WHAT IS YOUR PRIVACY
We will treat all your personal information as confidential
When you shop on Ukhealthbeauty.co.uk, we will ask you to
input personal details in order for us to identify you, such as: your name;
e-mail address; billing address; delivery address; debit card; credit card;
PayPal or other payment information. We confirm that this information will be
held by us in accordance with the registration we have with the Data
WHERE CAN I FIND YOUR
TERMS & CONDITIONS?
You can find our Terms and Conditions in the footer section
or by clicking here:
WHAT IS YOUR RETURN
You have 14 days of “cooling-off period” as of the date you
receive your order to return any items.
You need to post the item at your own cost.
We recommend you keep proof of postage, just in case we have
any issues locating the returned item. Feel free to use any third-party
discounted shipping such as: www.parcel2go.com, www.parcelhero.com,
Proof of postage should be sufficient evidence to prove you
have returned the goods.
Here are a few things to keep in mind:
The following items cannot be returned under any conditions:
· Face Masks
· Self-Care, Fragrances & Body Products
Items previously opened and used or in an unsellable
condition due to packaging damage, seal damage, etc.
DAMAGED OR DEFECTIVE
For defective or damaged products, please message our
support team via:
Item added to wishlist
La Mer The Lifting and Firming Mask 50ml
La Mer The Lifting and Firming Mask 50ml
Thank you for your purchase!
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